Our unit has four bed capacities and services are tailored just for you; our dialysis unit takes pride in the patient centered care offered to the patients, with comprehensive services.
We are committed to provide you a safe and healthy environment for patients and family. This includes an environment where everyone is treated with respect and dignity.
Our team of doctors, nurses, technicians, work together to provide the best care possible.
Each dialysis station has a fully reclining chair equipped with the newest state-of-the-art technology and designed to be a spacious, calm, and comfortable environment, the unit provides the most convenient and effective chronic hemodialysis treatment possible.
Our highly-skilled and multilingual staff emphasizes compassion, comfort, and communication to ensure patients have all they need for the best possible experience.
The Dialysis unit staff promotes a patient and family-centered environment where you and your family actively participate in the planning of your care.
We encourage you to discuss your healthcare wishes with your Doctor and Registered Nurse.
Your healthcare team will introduce themselves to you and provide you with any information you require.
Whatever your situation, your questions and your concerns are very important to us; our staffs are always happy to help answer your questions.
On dialysis unit
What should I bring with me?
Tea, coffee, toast or biscuits are available, but we strongly recommend that you bring a packed lunch or snacks with you. It can be a long day and it may mean, you miss your mealtimes. You may also want to bring a book or magazine to pass the time and a small blanket to feel more comfortable.
Will I dialyse at the same time each session?
The units run on an allocated appointment system, with several time slots throughout the day. You will usually dialyse for 4 - 5 hours, although this can vary for each person.
We will try to give you an appointment time that meets your needs. Although sometimes; if you would like a specific time, we will add you to our waiting list for that time.
What can I do during dialysis?
All our dialysis units have free WiFi for use with your laptop, tablet or smartphone. Please ask staff for details.
There are no set visiting times for family and friends to visit you during dialysis, so please check with the staff on the unit.
Staff caring for you
All staff caring for you will introduce themselves and will be wearing an identification badge.
You will have a named nurse who is responsible for your care on the unit, but all staff is happy to answer your questions.
On the day of your schedule, please bring a list of your medications with you. This is when your doctor will review your medication, dialysis treatment and general health.
Will I need to have blood tests?
We will ask your permission to take blood when you first arrive at the unit and at the end of every month. This allows us to monitor the effectiveness of your treatment and general health. Your named nurse will discuss the results with you. If there is anything you don't understand, please ask.
You can also see your results on the renal patient view website. This is a secure website giving you access to your own information about your kidney condition and treatment. For information on how to enroll and register on the website, please ask staff for the Renal Patient View leaflet.
How are we doing?
We hope your stay on our dialysis units is as pleasant as possible. Please don't wait for a concern to become a complaint. If you or your visitors have a question or concern, please:
Speak to the nurse looking after you or the nurse in charge.