Insurance Approval Time

To our respected patients,

Kindly note that our insurance approval system is now automated. You will receive an SMS on your registered phone as soon as your approval request is processed. Please check with the cashier’s if your phone number updated within the system is appropriate.

Following is the DHA (Dubai Health Authority) regulatory guideline on insurances response time for approvals.

  • Emergency Cases: Hospital can obtain approval within 24 hours of patient’s admission into ER. Hospital should not wait for approval from insurance and provide immediate Medical care to the patient in cases of Emergencies
  • Outpatient services: Patients insurance company can take up to 24 hours to process approval request received from the hospital
  • Non-urgent In patient admission requests: Patient insurance company can take up to 72 hours to process approval for an admission request.
  • We thank you for your patience and understanding.

Regards,
Iranian Hospital Dubai Management

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